Deactivate and Delete Users

There are several different states that a user profile can be in. As an Administrator, you are able to manage a user's access by suspending, deactivating, or deleting a user.

Note: Admins can only edit the access of users within Organizations and/or Business Units that they manage.

  • Suspend a user: Limit a user's access by suspending their account; a user's account will also automatically be suspended after 60 days of inactivity.

  • Deactivate a user: Can be done to maintain security, limit data retention, and to protect the privacy of your users. A user will be deactivated automatically after 120 days of suspension.

  • Delete a user: Deleting a user can not be reversed, however the data (the user's activities) will be stored in the system for 1 year following the security retention policy. A user will automatically be deleted 90 days after their account was deactivated.

Note: The time frames noted above are best practice as recommended by the Zeta Global Security team, however these can be adjusted upon request.

 

To edit a user's access, you will first need to log into the Zeta Login Administration environment and access the user's profile.

  1. Log into the Zeta Login User Workspace.

  2. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

  3. Within the Profile Info pop-up window, click Zeta Login Administration. This will take you to the Zeta Login Administration environment, with the Users tab selected by default.

  4. Search for the desired user (see View All Users for more information on the search options).Click on their name to visit their user profile.

  5. Here you will see the user's details as well as their current status.

    Click Options to open a dropdown with the options for editing the user's access.

  6. Select the desired action from those available:
    • Suspend
    • Deactivate (only available when a user has been suspended)
    • Delete (only available when a user has been deactivated)

    Note: A user must be suspended before you are able to deactivate their account. Similarly, a user must be deactivated before you are able to delete them.

  7. Click Yes within the pop-up that appears to confirm the action.

Reactivate a user

If a user has been deactivated, you can reactivate their account following the same instructions as above:

From the dropdown, select Reactivate.

Once a user has been reactivated, they will become an active user and will no longer have any restrictions on their account.